Our Team

dibrokerWest is your disability income and critical illness insurance expert. We’re here to help you protect your clients’ lifestyle and avoid the financial catastrophe that often follows an individual’s disability. dibrokerWest is a full-service, national wholesale insurance brokerage. We act as an intermediary and provide expert advice between disability income insurance carriers, insurance professionals and financial advisors. Our experienced staff will support you from quoting and underwriting, through policy delivery and policy service. Please continue reading to meet Our Team.
//Our Team


Our diCoaches are experts at matching clients with the appropriate carrier. They’ll help you find the right products and design cases so your clients receive the best possible solution for their needs. We use multiple insurance carriers for both disability and critical illness products, so you’ll have multiple options to present clients. Learn more about our diCoaches.

Tiffiny Schwandt

GSI Case Design Coach & Senior Case Manager

JJ Ramirez

Case Design Coach

Nate Hennessey

Case Design Coach
//Our Team

Case Management

Our Case Managers act as liaison and advocate between the insurance advisor, their clients and the insurance company underwriting teams. We communicate case status on a regular basis to keep you informed and Advisors can also check status online 24/7 through our Advisor Portal. Our Case Managers have many years of experience, knowledge and relationships – helping us manage your and your client’s expectations throughout the underwriting process to get the best possible offer.

Tiffiny Schwandt

GSI Case Design Coach & Senior Case Manager

Cindy Payne

Operations Manager & Senior Case Manager

Heather Buckles

Case Manager
//Our Team


Our sales team provides one-on-one support and service in the western United States. We believe that meeting face-to-face beats talking on an 800 number. However, our Reps are also available via phone or virtually – however you prefer to do business. Our Sales Reps have great sales and presentation tips; they’ll even sit in on a client meeting or presentation if you’d like additional support.

Doug Lenhoff


Howard Hanger

Regional Director of Sales: Texas

Iain MacDonald

Regional Director of Sales: Northern California

Jed Poland

Regional Director of Sales: Texas

Jeff Haber

Retired - Regional Director of Sales

Paul Sitar

Regional Director of Sales: Southern California

Scott Fowler

Managing Director

Sheri Weber

Regional Director of Sales: Oregon and Hawaii

Brock Falconer

Regional Director of Sales: AZ, CO, ID, NM, NV, MT, UT and WY

Jonathan Lenhoff

Regional Director of Sales: Oregon
//Our Team


From making sure Commissions are paid correctly to answering your phone call, our Operations Team has the diverse skillsets needed to keep business running smoothly. Our Policy Service team manages your in-force policy needs and online services – including completing applications and electronic signatures – which makes doing business through us easy.

Andrea Christy

Policy Service & Marketing Support Specialist

Holly White

Commission Accounting Specialist

Patty Calhoon

Business Manager

Scott Gray

Senior Project Manager

Teri Parsons

Commissions Analyst